The Corey Story

My random wanderings and things I find entertaining

Etiquette Awareness — Reach Out With A Thought

Posted by Corey Kaster on January 19, 2010

You may buy a pre-printed greeting card for all types of occasions. There are the usual birthday, going away, anniversary, holiday, loss of a loved one, engagement, new baby and get well types of sentiments, as well as some less than expected, such as congratulations on your divorce, hear he/she dumped you, etc.

But there are times when a pre-printed message doesn’t express your sentiments adequately, or there simply isn’t a card to cover the situation, such as “I’m sorry you ran you car over the curb during the recent snow and are now facing a $2,200 repair bill.”

It’s even more difficult when you don’t know how to — or feel comfortable — expressing your concern or empathy. So often times, you may simply let the occasion slide by, feeling slightly guilty but tell yourself that your voice won’t be missed.

And perhaps it won’t be missed but it certainly might have been welcomed.

When you learn that a friend or colleague has had a bit of misfortune, reach out and send a good thought their direction. You can do this via a telephone call, email, a handwritten note card, even a posting on facebook. The point is to make the connection. If you don’t know what to say, it’s ok to say that! The point of reaching out is to let the person know that you are thinking of him and whatever the situation might be, from a car problem to a death in the family, you wish him well.

While your action will not change the situation, your thoughtfulness and consideration will be appreciated.


Mother Theresa once said “People might not remember what you said, they might not remember what you did, but they will never forget the way you made them feel.”

Classes Offered In February

Want to feel more comfortable with “how” you are doing things so you can focus on the business at hand? Join me for a series of four evening classes pertaining to Business Etiquette for only $109.00 February 1 – 10, M & W, 6:00 to 8:30 pm.

  • Distinguish Yourself From The Competition
  • Communication That Matters
  • Networking With Distinction
  • Presenting A Professional Appearance

Pre-registration required through Clark College, Vancouver, WA

Register here

Customer Service: An Attitude, Not A Department …

Consumers have a multitude of choices available to them every day and they are looking for the outstanding differences: courtesy, image, service and reliability. Are you doing all you can to draw customers to your business … and retain them? Join me for this three hour class and learn how attention to details really do make the difference. February 17, 5:30 to 8:30 pm. Cost: $69.00

Pre-registration required through Clark College, Vancouver, WA

Register here

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”


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