The Corey Story

My random wanderings and things I find entertaining

Etiquette Awareness — Who Called?

Posted by Corey Kaster on January 26, 2010

With the advent of all of the new technology pertaining to telephones, we take it for granted that everyone has caller id. If you place a call but don’t get an answer, well, no worries, because the person you called will still be aware that you tried to connect when you show up on their call log.

Right? Not necessarily.

This may be true of cell phones, but unless the person you are calling has added you to their contact list by name, then only your telephone number will show up, and many people do not return phone calls to unknown numbers.

And what about those people who, gasp, aren’t conducting business by cell phone? Or don’t have caller id? Odd as it may seem to some of you, there are many, many people still out there who fit into this category, and while you may call multiple times, if you don’t leave an actual voice message, they will have no idea you are trying to reach them.

If you don’t leave a message, you don’t have the right to question why — or become irritated when — you don’t receive a return call.

It’s really that simple!


When leaving a telephone message, leave a “good” one! State your name, your telephone number, including area code (making sure you speak slowly and clearly here!) Briefly explain the reason you are calling, then again, repeat your name (first and last) and your 10 digit phone number.

A suggestion: try writing down your phone number as you say it. The point of leaving a “good” telephone message is so that the receiver only needs to listen to it once to obtain all of the information.

Classes Offered In February

Want to feel more comfortable with “how” you are doing things so you can focus on the business at hand? Join me for a series of four evening classes pertaining to Business Etiquette for only $109.00 February 1 – 10, M & W, 6:00 to 8:30 pm.

  • Distinguish Yourself From The Competition
  • Communication That Matters
  • Networking With Distinction
  • Presenting A Professional Appearance

Pre-registration required through Clark College, Vancouver, WA

Register here

Customer Service: At Attitude, Not A Department …

Consumers have a multitude of choices available to them every day and they are looking for the outstanding differences: courtesy, image, service and reliability. Are you doing all you can to draw customers to your business … and retain them? Join me for this three hour class and learn how attention to details really do make the difference. February 17, 5:30 to 8:30 pm. Cost: $69.00

Pre-registration required through Clark College, Vancouver, WA

Register here

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”


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11 Responses to “Etiquette Awareness — Who Called?”

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  5. I am about to acquire an iphone for me and my partner. He lives in Canada, i live in Berlin. Being able to use Skype on the iphone would spare us thousands of dollars every year. Since we’re both really active and the time difference between us is 6 to 8 hours, we just can’t always be on the computer at the identical time and use skype on our notebook computers. Being able to work anywhere and have free calls sounds wonderful. But is 3g speedy enough to make skype calls via IM or do i want to be attached to a wireless network? We have 3g download flatrate programmes in Germany, so that subject wouldnt trouble me.

    • From my experience, it would be necessary to be on wifi or 4G in order to have seamless Skype calls. I have not used Skype on my iPhone, but have used it on slower internet connections similar to that of current 3G. With the slower connection it was difficult to communicate.

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