The Corey Story

My random wanderings and things I find entertaining

Etiquette Awareness — It’s In The Words

Posted by Corey Kaster on February 2, 2010

Many things factor into the impression we make on others, one of which is the way we speak; specifically, the words we choose.

Our choice of words will convey our intelligence, how well informed we are, our level of education and our respect for those around us, qualities clients and employers are looking for.

Most of us know that foul language, or swear words, are inappropriate in a business setting. But what about some of the everyday words and expressions we hear — and use?

  • “How are you guys doing?” vs “How are you today?”
  • Answering the telephone “Yeah” vs “Good Morning”
  • “I’m pissed off” vs “I’m annoyed/angry/mad/irritated”
  • “That sucks!” vs “That’s too bad!”
  • Say “Thank You” instead of “No Problem”
  • What about “You’re Welcome!” or “I’m happy to help!”

Add polish to your everyday words and expressions! There is a good chance that people won’t recognize what is different about you, but they will know that there IS a difference.


Only 7% of the message you send comes from the words you speak but it can have a powerful effect. You may have the perfect appearance, a friendly smile and a great handshake but coming forward with the wrong expression at the right time can ruin it.

The words you choose can leave a negative — or a positive — impression that lasts.

February Customer Service Class

Customer Service: An Attitude, Not A Department …

Consumers have a multitude of choices available to them every day and they are looking for the outstanding differences: courtesy, image, service and reliability. Are you doing all you can to draw customers to your business … and retain them? Join me for this three hour class and learn how attention to details really do make the difference. February 17, 5:30 to 8:30 pm. Cost: $69.00

Pre-registration required through Clark College, Vancouver, WA

Register here

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”


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2 Responses to “Etiquette Awareness — It’s In The Words”

  1. Great article I’ve just added to my bookmark list.

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