Etiquette Awareness — Missing Phone Booths
Posted by Corey Kaster on April 20, 2010
While browsing through a little shop recently on the hunt for note cards and enjoying all the little odds and ends available for purchase, I found myself stuck listening to a woman’s cell phone conversation. I tried moving away to another part of the store — several times — but she seemed set in wandering along behind in my chosen path as she loudly jabbered on.
After glancing her way several times, I was all ready to give her a rather pointed “look” when I heard her talking about an upcoming event at my son’s school and I realized I was looking at a fellow parent. Keeping in mind that “you never know who you might be interacting with” I pulled back my “look” and went on about my business.
Was I wrong to be annoyed by her rude cell phone manners? No. Does that give me an excuse to react less than politely in return? No, because then we would have simply been two people behaving rudely.
The only person you can control is yourself, and it is by your conduct that people will draw their conclusions.
Not only do you not know who you are interacting with, you never know who is watching.
Phone calls can come at all different times. For some odd reason, people always tend to catch me at the grocery store. Either don’t take the call or find yourself an unobtrusive corner and quietly take care of your business.
Don’t make others listen to your conversation. While you may not be thinking about what you are sharing, you may be talking about things they don’t want — or shouldn’t — be hearing!
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etiquette or customer service questions or stories!
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Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
“Etiquette is about polishing your approach,
not changing who you are.”