Etiquette Awareness — Don’t Add To The Problem
Posted by Corey Kaster on May 19, 2010
Rude behavior. Unfortunately, we don’t have to look far to find it. It can be the person who insists on holding those around him hostage to his cell phone conversation, the individual who texts through-out a class or meeting, or that lovely specimen that takes out her unrelated-to-the-situation frustration on a clerk behind the counter.
Responding in kind is exactly how you don’t want to handle the situation.
When someone does something that stands out for its inappropriateness, let it stand alone. Let the culprit muddle through in all his glory. Often times, when you attempt to retaliate or “teach the person a lesson”, your behavior ends up drawing more attention and negative reaction than the original rudeness.
Usually one form of rude behavior is enough for any situation.
Taking the high road is not always our immediate reaction to rudeness but in the long run, it is the best response. As mom always said, “two wrongs don’t make a right” … especially when it comes to presenting yourself in a professional manner.
Please feel free to send me any of your
etiquette or customer service questions or stories!
Previous editions of Etiquette Awareness
may now be viewed at my website,
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
“Etiquette is about polishing your approach,
not changing who you are.”