The Corey Story

My random wanderings and things I find entertaining

Archive for the ‘Coaching’ Category

Etiquette Awareness — It’s Been An Experience!

Posted by Corey Kaster on June 30, 2010

Over the last few weeks we have been dealing with the after-effects of a, shall we say, water “over-flow” problem in our home. It turned out to be a lot more damage than was initially expected: ruined hard wood floors, wet sheetrock and insulation in three walls, carpet, wet insulation under the house … you get the idea.

To be honest, this type of thing would typically send me over the edge as we have enough going on in our daily lives. However, our insurance agent set the tone from the very beginning, responding calmly and promptly to my calls and providing guidance as to how the claim would process. His regular follow-up calls continue to let me know he is available at any time if I have questions or need his assistance. Thank you, Corey Kaster, of Insurance Masters Northwest — you are appreciated!

It has not only been Corey that has made this process work. I have had restoration service professionals, insurance adjusters, contractors, flooring reps, painters, and more in and out of my home. As I wrote to Corey, “every person I have had contact with has been professional, friendly and very, very helpful. If you have to deal with a problem like this, the attitudes of those you deal with make a tremendous difference in getting through it in one piece. I’m laughing — wryly, but I’m laughing, and that says a lot.”

The second part to this experience has been related to the benefit of networking. When this problem arose, I reached out to those I network with on a regular basis and asked for recommendations … and was truly rewarded. I know that the names provided to me by colleagues and friends are ones I can trust; often times they were accompanied by stories of the great job that was performed for the person making the referral. I also received some very useful tips and suggestions on things to be aware of, which were especially appreciated as living in a construction zone is new to me.

It’s amazing what a little bit of water can do!

Remember…

Friends and colleagues are valuable resources for both professional and personal reasons. It pays to cultivate them!

And as Winston Churchill said:

“Attitude is a little thing that makes a big difference.”

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

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Posted in Coaching, Etiquette Awareness, Farmers Insurance, Vancouver Home Insurance, Washington Home Insurance | Tagged: , | Leave a Comment »

Etiquette Awareness — Three Little Words, BIG Meaning

Posted by Corey Kaster on June 17, 2010

There are two words I use a lot: courtesy and respect.

I believe the interactions we have with others, whether they are a brief, one-time exchange or continuous, long-term relationships, are greatly impacted by the manner in which we treat others. There is no financial cost to using these forms of conduct but they have a powerful affect, not only in how you make others feel but in how you are perceived.

There is another word I believe very strongly in, and that is dignity.

Dignity is the quality of being worthy of esteem or respect. To me, it also reflects composure and poise. I think of dignity in terms of oneself more than other people, as in, always maintain your dignity. Dignity goes hand in hand with presenting a polished presence. We can find ourselves in all sorts of awkward or uncomfortable situations; how we react to them is what is going to be noticed — and judged — by those around us.

Remember…

The only person you have control over is yourself. Sometimes not saying anything, smiling politely, or simply excusing yourself from the situation is the best remedy. No matter how much you may wish to indulge yourself by firing off that comment, stepping in where you shouldn’t or simply not letting go when it is past time to do so, remembering my three words will do you much better.

Courtesy                       Respect                         Dignity

For yourself and those around you.

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com


Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , , , , , | 3 Comments »

Etiquette Awareness — Good Vs. Great

Posted by Corey Kaster on June 9, 2010

Good customer service is about sending people away happy and drawing them back again. It’s about making them feel important and appreciated. To me, great customer service is about making the customer feel really well taken care of and sending them out the door with a “wow” on their lips, wanting to share their experience with others.

I experienced great customer service last Friday. My car chose that morning to begin doing some peculiar things and while I am very willing to get in and deal with many things, I don’t do car issues. As I was on my way to a coffee meeting, I placed a call to my husband and, in a nutshell, suggested he “deal with it…” He very quickly called me back and told me he had made arrangements for me to stop by the auto repair shop after my meeting.

I sat in the waiting room at the shop for just a few minutes before Dirk, the manager, came in to talk to me about my car. Unfortunately, it was behaving perfectly for him! Together, we went on a short drive (I was hoping that with me in the driver’s seat it would choose to show its true colors) but again, there were no signs of the trouble that had started this whole experience. Dirk then checked the electrical signals and fluid levels and pronounced me well. He also told me that if (when) my vehicle started acting up again, I should come right back in for them to take a look at it.

I left, somewhat frustrated that my car had chosen to selectively misbehave, yet feeling like I had just been enveloped in great customer service. I did not have an appointment and although it was a Friday afternoon and the shop appeared to be busy, they still said to come on in. Quick attention was paid to my situation and I feel a thorough check on potential causes was made. And even though I took up Dirk’s time, there was no charge for my visit.

My husband has been taking his car into this shop for a number of years as they specialized in the type of vehicles he drove. Now, however, they are a full-service shop and this is the second time I have been in as well.

It is very clear to me that Northwest Import Specialists, Inc., located in Vancouver, WA, are not only knowledgeable and reliable in terms of their repair service but they also offer great customer service at the same time … the kind of customer service that makes you feel well taken care of, puts a “wow” on your lips, and makes you want to tell other people about.

Remember…

It’s not just what you do, it’s how you do it that matters!

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com


Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , , , , , | 1 Comment »

Etiquette Awareness — Hey, Move It!

Posted by Corey Kaster on May 27, 2010

I see this everywhere, so I know something like this has happened to you. But I finally experienced a version of it that was pretty much the last straw, so I’m publicly saying enough is enough: Get out of the way!

While attending a public open house type of event, my friend and I moved towards the stairs to view the large second floor loft area of this public venue. We were not the only ones that had that idea as there were five or six people trailing behind us as we began our ascent. However, mid-way up the staircase, we came to something of an abrupt stop.

There was a man in the way. He was well over six feet and had the build to accompany the height. He was neither walking up nor down but instead, was parked, center stage, talking on his cell phone. He clearly couldn’t miss us attempting to get by but instead, chose to stand smack in the center of the stair and ignore us. He made no effort to even turn his body sideways so that we might reasonably pass by; instead we were forced to squeeze past, an effort made even more perilous due to his glass of red wine balancing precariously on the ledge of the staircase.

May I ask everyone, here and now, to please be aware that you are not the only critter on this planet? When you are at a public event, note that other people probably have the same idea as you, often at the same time. (Good minds DO think alike!)

For example, when you step up to the bar to obtain a beverage, move out of the way once you have received it. Don’t stand there talking; there are others waiting for something to drink too! The same goes for the food. Help yourself to a selection, then step away from the table before you begin eating so that others may do the same. It is extremely irritating to those waiting when two or three people are standing there, sans plates, gobbling and talking without any regard to the crowd around them.

In other words, remember to get out of the way!

Remember…

A colleague recently told me she could tell when I had a “bee in my bonnet”; it was reflected in my writing. I admit it — this one has bothered me for a while, partly because it seems to be plain common sense!

Just as we should say “excuse me” when stepping past someone, so too should we be aware of when we may be causing an inconvenience to others.

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , , , , , | Leave a Comment »

Etiquette Awareness — The Referral Reflection

Posted by Corey Kaster on May 14, 2010

Referrals can be the life blood of business, now more than ever. Employers are relying on personal recommendations to fill job vacancies, and research is showing that consumer recommendation is the most trusted form of advertising.

In other words, your referral or recommendation can be gold to another person. In can also be a way to shoot yourself in the foot.

When you refer someone to another person, you are putting your name and reputation on the line. If things don’t go well, it reflects badly on you and could potentially damage the relationship you have with both parties.

People ask for referrals from those they like and to a degree, trust in their judgment. They feel comfortable that you will recommend someone who will treat them as you do. Know who you are recommending — not just their name and what they do, but also such things as how they treat their customers, the level of professionalism they bring to the table and their follow-through.

At the same time, be aware of how you are meeting, or better yet, exceeding the expectations of those who are making referrals to you. Keep in mind that not only are they wanting you to take care of the individuals they refer but they are also wanting you to make them look good!

Remember…

When it comes to referrals, perception is everything. While someone might consider you to be a great person and/or a good friend, they may not be comfortable when it comes to referring you to others professionally. How do you come across to others?

Every time you interact with someone, you have the opportunity to enhance your reputation or diminish it.

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , , , , | 1 Comment »

Etiquette Awareness — Paddling Like A Duck

Posted by Corey Kaster on May 10, 2010

Have you heard the expression “Be like a duck, floating calmly on the surface, but paddling furiously under the water?”

I actually saw this in action recently when I took some shoes in for repair. It’s a small shop and I’ve always received excellent service there but I’ve also always been the only customer in the store at the time. On this particular day, there were two people in line ahead of me and while I waited, an additional three came in as well. The man behind the counter was obviously working as fast as he could to take care of each customer but at the same time, service was not being compromised. He greeted each of us with a smile, thanked us for waiting and went on to address our individual needs. Periodically, he would look up and thank the growing line for our patience, explaining that his boss, the owner was not in as he was very ill but he would be with us as soon as he could.

No one was complaining or impatient; we all understood.

When it was my turn to step to the counter, he had momentarily moved to the back area, out of sight of his customers, to put something away. However, I happened to catch sight of him looking at his co-worker (who was diligently working away on a pair of shoes.) This very calm, professional man had his hands in the air, his mouth wide open to mimic a scream and was shaking his head from side to side as he very silently let off some well-deserved stress. Within just a minute he stepped back to the counter with a happy smile and thanked me for waiting, “What may I do for you today?”

It was absolutely fantastic; I felt like I had been let in on a secret. He was obviously aware — and concerned — about his customers but cared enough not to add to the situation in a negative way by becoming flustered and attempting to rush through the process.

He was a perfect duck.

Remember…

People are not going to necessarily remember what happened but they will remember how you handled the situation. Be like a duck!

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com


Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness, Uncategorized | Tagged: , , , , , , , | Leave a Comment »

Etiquette Awareness — It’s About Choices

Posted by Corey Kaster on May 3, 2010

It’s 4:00 in the afternoon and I am standing in what feels like my second home, the physical therapy clinic. My oldest son has been rehabilitating his knees, then an elbow, since last October. While there has been some underlying muscle injuries, the bottom line is he grew so fast (6″ in about five months) that his body just didn’t stretch properly to keep up. As he is an avid baseball player, we have been working hard to get and keep him physically ready for the season.

Today’s visit was for a new problem — he had banged up a knee in a recent game. As the physical therapist looked at the amount of swelling still present 11 days after the injury occurred and noted the tenderness, he told me he felt we should have it looked at by our friendly — and familiar — orthopedic surgeon.

Knowing that we were only five minutes away from his office, I made the call, hoping, yes, seriously hoping that we would be able to go straight over for an x-ray. We live about 33 miles away from the medical office and as these visits need to be made after school, we fight some of the worst traffic to get there and back; I didn’t want to have to make this trip twice.

The staff in the office has always been extremely friendly and helpful, so you can imagine my surprise when, after briefly explaining my request and dilemma, I received a curt “No” in answer. That was it; no explanation, other than “I will transfer you to the nurse’s voice mail.”

I had a choice at this point. Leave a message on voice mail, expressing my frustration and concern about my son, and wait for the nurse to call me back, or deal with it. As I am not particularly good at waiting, I chose to deal with it. Again, a choice to be made. Do I deal with it in the same manner at which was directed towards me, or in a more professional, friendly tone?

I chose the latter, and when I was able to reconnect with the same receptionist, I explained that I would like to make an appointment to have my son seen, etc. Within just a minute or two, she was over her curtness and I was once again receiving the friendly, courteous service I had been accustomed to — and we had an appointment for the next afternoon.

As for Colby’s knee, he’ll be ok with some rest and of course, more physical therapy. Home again.

Remember…

Sometimes it takes an extra effort to be polite, especially when you are unexpectedly — and for no obvious reason — met with rudeness.

People are more inclined to be helpful to those that are friendly and courteous and by taking the high road you will often feel better in the end. Keep in mind that something or someone else may have been the trigger for the other person’s irritation; unfortunately, you are the one who gets to deal with it. The option of how to respond is yours.

You always have a choice.

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , , , | Leave a Comment »

Etiquette Awareness — Missing Phone Booths

Posted by Corey Kaster on April 20, 2010

While browsing through a little shop recently on the hunt for note cards and enjoying all the little odds and ends available for purchase, I found myself stuck listening to a woman’s cell phone conversation. I tried moving away to another part of the store — several times — but she seemed set in wandering along behind in my chosen path as she loudly jabbered on.

After glancing her way several times, I was all ready to give her a rather pointed “look” when I heard her talking about an upcoming event at my son’s school and I realized I was looking at a fellow parent. Keeping in mind that “you never know who you might be interacting with” I pulled back my “look” and went on about my business.

Was I wrong to be annoyed by her rude cell phone manners? No. Does that give me an excuse to react less than politely in return? No, because then we would have simply been two people behaving rudely.

The only person you can control is yourself, and it is by your conduct that people will draw their conclusions.

Not only do you not know who you are interacting with, you never know who is watching.

Remember…

Phone calls can come at all different times. For some odd reason, people always tend to catch me at the grocery store. Either don’t take the call or find yourself an unobtrusive corner and quietly take care of your business.

Don’t make others listen to your conversation. While you may not be thinking about what you are sharing, you may be talking about things they don’t want — or shouldn’t — be hearing!

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Posted in Coaching, Etiquette Awareness | Tagged: , , , | Leave a Comment »

The Money Knot – What If It Really Isn’t About The Money?

Posted by Corey Kaster on April 12, 2010

Our next teleclass is about our Money Trap Doors. This is a phrase I have coined for those money related beliefs that seem to magically open up beneath our feet, causing us to fall away. There are many of them. Some we have created for ourselves, others are cultural. There is one in particular that I thought deserved some extra special, individual attention, sort of like the kid that is acting out in school.

Let’s call this one Masquerading as Money. Let me give you a couple of examples and see if you can recognize it for yourself. A while back, I had a call with an attorney. He was seriously considering further discounting his fees based on an interaction he had with a potential client. He said he already was charging less than the going rate, and had made sure that the potential client knew that. The client had committed to work with him on some family oriented legal work that the attorney specialized in. The next morning the client called and canceled, saying that her brother had decided they should go with their general family attorney. Our attorney asked if money was a factor, and the potential client said yes, but it was mostly about using the family attorney. Our attorney felt this was a signal to further lower his fees. I felt it was much more about that the family was nervous about an unknown, and wanted to go with the person they knew and trusted, even if it wasn’t their specialty. Both our attorney and the client tried to make it about money, but I just don’t think so.

It’s true that money is part of the decision, but it’s not all of it. Perhaps a great way to identify this Money Trap Door is to ask this question:

“If this issue wasn’t about money, would the result still be the same?”

To be even clearer, if we took money out of the equation, would the client still have chosen the family attorney? If the answer is yes, then money isn’t really the deciding factor, is it?

So why would someone take a non-money problem and try to blame it on the money? It’s often easier to make things about money. It’s less emotional in some ways. We get less tangled up. I found myself confused once by something I was trying to make about money, when I knew it wasn’t. I’d been having regular massages by a particular masseuse (yes, lucky me!) I consider these massages as being necessary to my good health. Suddenly, one morning, I woke up and thought “I can’t afford those massages anymore.” I literally looked around to see who said that. I was actually astonished. I knew that nothing in my financial position had changed. I could afford the massages just as well this month as I had the prior six months. What was going on? As I sat and pondered this, I realized that I just didn’t like her technique any more. Somehow it wasn’t doing it for me. The real problem had nothing to do with money. Yet what were the first words out of my mouth?

We aren’t accustomed to being able to just change our minds about something. We have perhaps a cultural pressure to have a “good reason” for a change. It seems strange to just change our mind. We need to be angry, or have had bad service, or no longer be able to afford whatever it is. That last reason seems to be the easiest to put over, the easiest for people to accept. No one talks about money. So no one is going to question that excuse.

There is this magic thing, if you make it about money, no one asks any questions. Try it. Next time you don’t want to do something, just say “I can’t afford it.” It’s like magic. People will disappear. Talking about money on that level is so taboo, it’s a true conversation stopper. It can be a great excuse, if you are conscious of it as one.

However, if you use money as the excuse, or the Masquerader, without being conscious of it, you’ll just fall through a Money Trap Door, and find yourself somewhere you may not have wanted to go.

It’s good to sort it out and know what part is really about money, and what part really isn’t. I’ve got a client that did just that. Her ex-husband wanted to take their son on a vacation, and he wanted his ex-wife to give him money for the extra cost of feeding his son during the trip. She realized that this wasn’t really about money. It was about a bunch of other things, things like fairness and power and putting the son in the middle. The tangle that was building over the son being told that he wouldn’t be able to go on the trip unless him mom paid for his food wasn’t about money. It would have been easy in some ways to let it be about money, wouldn’t it? But the tangle of power and fairness is the real problem. Often the choices around these issues don’t have a nice and neat happy solution.

People make it about money to avoid pain or embarrassment. We make it about money to minimize pain, to eliminate scrutiny. We make it about money because we know that most of the time people won’t look beyond money for the cause. It’s easy to make it about money.

If the problem is not about money, then it costs us to make it seem so. It costs us by reinforcing the idea that money “makes” things happen. When you make money the “bad guy”, you end up hiding the actual cause, and thus make it impossible to stop or change.

What other costs can you see? Now that you know what happens when an issue Masquerades as Money, you have a choice. You can look to see what else is creating the issue, or you can continue to fall through the trap. Choices are like that.

If you are interested in identifying other Money Trap Doors you may fall through, join us on this month’s call.

Upcoming Teleclasses:

We have two events to talk about in this Money Knot. One is for April, and a special one for early May, for those of us with artistic and creative leanings.

Teleclass: What’s Your Money Trap?

Here’s how Money Trap Doors work. You are walking through life and suddenly this money place takes over. It’s like we just fall through a trap door. We are surrounded by Money Trap Doors all the time. Some we have created for ourselves and some are imposed by our culture and history. Identifying and exploring these trap doors will create both clarity and choice about whether or not you want to keep falling through them.

We’ll explore at least five Money Trap Doors. While exploring them, we will look both at their impact on you when you fall through one, and also how to avoid being drug into any trap doors that other people may try and pull you into.

Learn how to walk around, jump over, or at least climb back out of those money traps.

Date: Wednesday, April 21st

Time: 10:15 a.m. to 11:15 a.m. Pacific (1:15 p.m. to 2:15 p.m. Eastern)

Registration: http://www.sensiblecoaching.com

Fee: FREE your only cost for this call is your regular long distance call charges.

___________________________________________________

Our second teleclass is a joint venture between Shell and Rebecca Coleman.

Teleclass: Can Artists Be Friends With Money?

As creatives, you just want to be creative! You are passionate about your art, and you want to spend all of your time doing that. You do not want to spend time thinking about how to pay the rent, how to market yourself, and how to create more income. If you want to survive, thrive, and even prosper as an artist, you need to get clear about your relationship with money.

$ Does it feel like money is some mysterious thing that no one ever really explained to you?

$ Do you sometimes wish that you never had to think about money again?

$ Does crunching numbers sound about as fun as a root canal?

Money coach Shell Tain will be with us to point out the money related road blocks that keep us stuck in the mindset of being starving artists. Shell has a no-number-crunching approach to money that helps us see it in new ways. You’ll leave this call with some new perspectives and ideas about you, money and about your relationship with it.

Rebecca Coleman a freelance theatre publicist in Vancouver, BC, Canada, will co-host the call, stirring up questions and ideas. She is passionate about helping artists to become better business people, and writes about the subject frequently on her blog, The Art of the Business, found at http://www.artofthebiz.com

Together, these two will lead you towards untangling some of the money thinking that keeps road blocking you on your way to being both a creative and a prosperous artist.

Date: Tuesday, May 4th

Time: 10:15 a.m. to 11:15 a.m. Pacific (1:15 p.m. to 2:15 p.m. Eastern)

Registration: http://www.sensiblecoaching.com

Fee: FREE your only cost for this call is your regular long distance call charges.

Shell Tain, pcc, cpcc

$ensible Coaching

503.258.1630

shell@sensiblecoaching.com

www.sensiblecoaching.com

Posted in Business, Coaching, The Money Knot | Tagged: , , , , | Leave a Comment »

How Creating A Free Poweful Support Team Can Help You In Your Business

Posted by Corey Kaster on April 1, 2010

As a small business owner, finding good help can be a challenge. Qualified candidates are more likely to be attracted to large companies than small businesses because of their high profile and better pay.

If you are very small or just getting started, you probably can’t afford to hire someone even part-time but, having office help would free you from the busywork and tasks that get in the way of the stuff that needs to get done to bring in the revenue.

One way that you can get good help is by creating your own free powerful support team by capitalizing on the power of academic internships.

Who Are They?

Most interns are college students (though there are some high school students looking for internships) who need more school credits for graduation, or simply want to get work experience. But some are past students or displaced workers who would like to either build skills and experience or try to break into a new field. Both of these groups can be a key asset to your business. And they are often open to working for little or no pay, so they are less costly than bringing on a regular employee.

Interns Can Help With Everyday Tasks

Most interns have little or no actual experience in their field, so they’re best suited to small tasks initially. But, don’t relegate them to the role of gopher. They’ll just need to work their way up to the more complicated tasks.

Interns can start out doing the busywork and paperwork you dislike Or maybe it’s the administrative and clerical work you may put off or ignore. Once they’ve mastered that, they can grow into tasks that are more complicated. The timing will depend on the intern’s skill level and your needs.

Here’s just a short list of what my interns do for me:

***They manage my email and answer my phones

***Keep my calendar organized and confirm my appointments

***Update my website and manage my social networking

***Help me publish my ezine and post articles to my blog

***Keep my database and email list updated and growing

***Develop processes for running my business smarter

Oh, yeah, and did I mention they do it for free? They need and want experience, skill building, and knowledge for the next stage of their career. I get help. They get another resume entry, everyone wins!

Interns Can Help With Short-Term Projects

If you have a short-term project that you need extra help on, or if your company gets seasonal boosts of business, having interns is a super way to acquire the support you need at a low or no cost. They are often willing to put in extra effort to get a good reference or letter of recommendation from you. And because you don’t have an employment agreement, they can stay on with you only as long as you need them.

Here are some projects an intern could help with:

***Preparing receipts and records for tax time

***Organizing a file cabinet or creating filing system

***Scanning important documents or photos

***Direct mail campaigns

***Moving or organizing your office

Interns are great for businesses, and small businesses, including solo-business owners, can benefit from hiring them. Whether you need a temporary extra hand around the office or someone to help with a small project, hiring an intern could be just the solution you’re looking for. It’s a cost-effective way to help others in your community get much-needed career experience and you get the help you need to stay focused on what’s most important in your business.

Deanna Maio , Business Coach & Consultant, teaches women business owners how to attract more clients, make more sales, stop wasting time, and create a business that acts as a vehicle for living the life they desire and deserve. For FREE tips on how to increase your income and client base in your business, visit http://www.savvygals.com/


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