The Corey Story

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Posts Tagged ‘Customer Service Specialist’

Etiquette Awareness — Cubicle Manners

Posted by Corey Kaster on February 22, 2010

It can be said that working in a cubicle is like working in a goldfish bowl; your words and actions are on view to everyone around. As you settle comfortably into your space, keep in mind that the cubicle next to you is someone else’s office.

  • Use your “library voice”. Loud sounds travel and your voice will project, making it difficult for your co-workers to concentrate. Remember this before making use of a speakerphone, even for voice mail retrieval.
  • The discussion of confidential matters should not take place in a cubicle; there is no privacy! Make use of a colleague’s office, a conference room or some other location where there are four walls, a ceiling and a door.Do not interrupt someone who is on the telephone, either by sign language or by lurking outside their cubicle “door”. Wait until the call is finished before you approach the person.
  • Respect the space of your co-workers. Announce your presence at the entrance to their cubicle without barging in or sneaking up on the person. If he looks busy or deep in thought, come back later. At the same time, don’t make eye contact with people if you don’t wish to be interrupted.
  • Avoid the “prairie dog” syndrome. Don’t pop up over the top of the cubicle to ask a question of someone a few spaces away. Get some exercise by walking around, send an email or use the telephone to make your inquiry.
  • Keep strong smelling food in the lunchroom! Smells and sounds of snacking can be extremely irritating to others.
  • How does your cubicle look? Excessive personal clutter and disorganized work materials can reflect poorly on your level of professionalism and attention to detail.

Remember…

The respect you show to others through your knowledge and use of cubicle etiquette provides your colleagues and the people around you with an impression as to the type of person you are.

Recognize this and make sure your are presenting a positive impression.

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com


Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

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Etiquette Awareness — Let Me Make It Convenient For … Me

Posted by Corey Kaster on January 13, 2010

Customer Service, as defined by Wikipedia, is providing service to customers before, during and after their purchase to enhance their level of satisfaction.

But at whose convenience?

  • The grocery store employee, who retrieves the carts from the parking lots but piles them up so they block the doorway rather than distributing them evenly between the two entrances.
  • The account billing staff, where the voicemail greeting is friendly and courteous and promises a return call within 48 hours.
  • The store clerk on the other end of the phone, who asks the customer to hold why she chats with her fellow employee about her after-work plans.

The key word is CUSTOMER, as in customer takes priority. It is the customer that can make or break a business. The customer has a multitude of choices out there and is looking for the outstanding differences, which is not necessarily price point.

Courtesy, Service, Reliability

Do you return calls promptly, as in the same day? In 48 hours I have no idea where I’ll be or what I’ll be doing, but I’m sure I won’t be in a position to talk about my simple billing inquiry — that’s why I called now! I understand that you may have to get back to me with answers to my question, but at least take the time to find out what it is first!

Are you friendly? Do you make it easy and welcoming for me to do business with you? Or do I literally have to shove things aside to get in your door? (Or figure out how to contact you from your website.)

Do you follow through on what you say you will do, and in a timely manner? Will you not get sidetracked by other conversations or details when you are dealing with me? Can I count on you and know I will walk away from our transaction feeling good about our association?

As your customer, I need to know I come first.

Remember…

The large red Easy Button. Probably everyone has seen the commercials put out by Staples. “That was easy.” They are referring to getting what you require, when you need it, without any hassle. They are referring to excellent customer service. It’s a great idea.

Do you have one? More importantly, do your customers think you have one?

Please feel free to send me any of your

etiquette or customer service questions or stories!

Previous editions of Etiquette Awareness

may now be viewed at my website,

www.jodiblackwood.com

Jodi Blackwood

Business Etiquette & Customer Service Specialist

Speaker & Seminar Leader

“Etiquette is about polishing your approach,

not changing who you are.”

mailto:jodi@jodiblackwood.com

360-798-4912

www.jodiblackwood.com

Share This!

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to Yahoo BuzzAdd to Newsvine


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