Today’s mail brought me a most pleasant surprise. But before I tell you what it was, I need to share some background information with you.
In addition to writing this weekly newsletter, I also write articles on various topics pertaining to business etiquette and customer service. I submit them to on-line publishing sites as another way of making myself known in the world.
One of these sites is EzineArticles.com. Article submissions are reviewed and critiqued according to a set of editorial guidelines prior to acceptance for publishing, and recently I was awarded the top level Platinum status, moving up from the Basic author status. There is a second level, Basic Plus, which typically requires the submission of an additional 25+ articles to meet this criteria, but because of the quality of my writing and my choice of topics, I bypassed it and went straight to the top!
I must say I’m rather proud of myself.
My reason for sharing this information with you is because of the package I received in the mail today. It was a large coffee mug from EzineArticles.com with a packet of gourmet coffee tucked inside and a convenient coaster. Accompanying it was a note from the CEO, thanking me for “being an Expert Author” and saying that the enclosed items were a token of appreciation for sending in best quality and original articles. It was closed with “looking forward to your next set of article submissions so that we can increase your exposure and send targeted, qualified traffic back to your website.” It was all beautifully packaged in a custom designed box … a wonderful impression from start to finish.
Did I mention that there is no charge to have my articles published by this site?
Now, if you will excuse me, I feel the urge to do some writing!
So, what are you doing to recognize others? It doesn’t have to be an elaborate gesture or a gift; often times an unexpected “thank you for all you do” or “I appreciate you” can have a tremendous effect.
Send a card, pick up the telephone, write an email, stop by with a balloon, candy bar or cup of coffee. The fact that the gesture is made is what is important!
Please feel free to send me any of your
etiquette or customer service questions or stories!
Previous editions of Etiquette Awareness
may now be viewed at my website,
Business Etiquette & Customer Service Specialist
Speaker & Seminar Leader
“Etiquette is about polishing your approach,
not changing who you are.”